In this article
- What does real estate AI answering cover?
- Step 1: How do you set up the agent?
- Step 2: What do you train it on?
- Step 3: How do you make it capture the lead?
- Step 4: How do you hand off to a negotiator?
- Step 5: How do you put it on your site?
- What should you test before the first night?
- Common mistakes agents make
- What it costs to run
- What changes in your first week
How do you get property enquiries answered out of hours?
Set up real estate AI answering by creating an AI agent on Dante AI, training it on your listings, fees and viewing process, then pasting one snippet into your website. It answers buyer and renter questions at any hour from your own material, takes a name and a number, and passes the ready ones to a negotiator. It is live in under 60 seconds.
What does real estate AI answering cover?
Most enquiries that arrive after six in the evening are not complicated. They are the same handful of questions that decide whether someone books a viewing:
- Is this one still available, or is it under offer?
- What is the rent, the deposit and the agency fee?
- Does it allow pets, sharers or students?
- What are the referencing requirements, and how long do they take?
- Which schools and transport links serve the road?
- Can I view it this weekend?
When we talk to lettings teams, the enquiries that hurt are never the hard ones. They are the ones that arrived at ten at night, sat unread until nine the next morning, and lost the applicant to whoever answered first. An AI agent trained on your own stock answers all six in the moment, and records who asked.
Try it yourself. Train an AI agent on your listings, area guides and fees. Live in 60 seconds. No code needed.
Step 1: How do you set up the agent?
Create your account on Dante AI, then point the agent at your website address. It reads the pages you already publish, so your listings, area pages and terms come across without anyone retyping them. Name the agent after the branch it covers, so the conversation logs stay readable once you run more than one.
Nothing in this step needs a developer, and nothing in it touches your listings feed.
Step 2: What do you train it on?
The crawl of your site gets you most of the way. Add the material that lives outside it, because that is where the after-hours questions land:
- Live stock. Price or rent, availability, bedrooms, deposit, and whether it is under offer.
- Fees and referencing. What an applicant pays, what documents they need, and how long the process takes.
- Area guides. Schools, transport, parking, and what the road is like to live on.
- Process content. How offers work, how a tenancy starts, what happens at a valuation.
- Documents. Brochures, floor plans, tenancy guides and vendor packs.
Two rules keep answers accurate: give it your current stock, not last quarter's, and write the fee page in plain language, because the agent quotes it back the way you wrote it. Our guide on how to train an AI agent on your own data covers the full loop, and an AI knowledge base is the pattern for organising it.
Step 3: How do you make it capture the lead?
An answer with no name attached is a lost applicant. In the agent settings, turn on lead capture and ask for a name, an email and a mobile number at the point the conversation gets specific, once someone has asked about a particular address rather than in the opening message.
Every conversation is logged with the property discussed and the time it came in, so Monday morning starts with a list of who asked about what. Our guide to using an AI chatbot for lead generation covers how to work that list.
Step 4: How do you hand off to a negotiator?
Set two rules. During office hours, enable Human Hand Off so an applicant can reach a negotiator inside the same chat when the question needs a person: a chain query, a survey, a rent negotiation. Outside office hours, the agent captures the details and says when someone will call.
Add a scheduling button that links to the viewing diary you already use. A Saturday viewing then gets booked at ten at night on a Thursday, with nobody in the office.
Step 5: How do you put it on your site?
Open the agent settings, copy the embed snippet, and paste it into your theme or a custom HTML area. Save, and the agent appears on every page, including individual property pages. You never edit the snippet again, and what the agent knows changes on the platform, so a listing going under offer is one update rather than a site release. The general walkthrough is our guide on how to create an AI chatbot for your website.
What should you test before the first night?
Before you leave it running overnight, open your own website and ask it what your applicants ask:
- Ask about a property that went under offer this week, and check it says so.
- Ask the total cost of moving in, and check the figure matches your fee page.
- Ask something you have deliberately not published, and check it offers a callback instead of guessing.
- Trigger the handoff, and confirm it reaches the right person.
- Book a test viewing through the scheduling button.
A well trained agent answers most of the questions visitors ask. The few it passes on are exactly the ones you want a negotiator handling anyway.
Common mistakes agents make
- Training it on the brochure only, so it cannot answer availability.
- Leaving withdrawn stock in the knowledge, which produces confident wrong answers.
- Skipping fees and referencing, the two most asked questions in lettings.
- Answering without capturing a name, which turns a lead back into a page view.
- Never opening the conversation logs, which are the cheapest market research you have.
What it costs to run
Build it, train it and embed it on the free plan, which includes 100 message credits a month, and put it on one branch before you commit to anything. When the volume outgrows that, paid plans start at $40 per month. Current allowances sit on the pricing page.
What changes in your first week
- Evening and weekend enquiries get an answer in seconds instead of the next working day.
- Fewer repeat calls about availability, rent and fees.
- A named list of who asked about which property, with the time they asked.
- Viewings booked at hours when nobody is in the office.
- Negotiators spending their calls on applicants who already know the basics.
Start with one branch and one week of stock. If the logs show questions the agent could not answer, that is your content gap, and closing it takes minutes.
Cover tonight's enquiries. Point Dante AI at your listings, ask it what your applicants ask, and paste the snippet before you leave the office. Free plan, no card.
Further reading
Keep going with these guides from the Dante AI library: